FAQs

What is your delivery policy?

Orders placed before 13:00 are dispatched the same day using Royal Mail. Once dispatched, delivery times are 1-2 days in the UK if you select First Class Shipping, and 2-3 days if you select Free Shipping.

 

Do you accept returns?

Yes. If you wish to return your item, please notify us my emailing hey@dankvapes.co.uk, within 28 days in order to qualify for a full refund or exchange on an unopened item. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  You can read more about our returns policy here. This does not affect your statutory rights.

How do I know if you have received my order?

When you place an order you will receive a confirmation email containing your order number and confirming your ordered items.

If you have any queries please quote your order number when emailing us.

We will notify you via email when your order is dispatched..


How do you send out my order?

All orders are sent via Royal Mail and packaged discreetly in a plain padded box. There are no labels on the outer packaging detailing what is in the box.


Do you only charge in pounds?

Yes!

I’ve found one of your products cheaper elsewhere?

We don’t believe you! :-)  Send us a link and we will refund you the difference.


Are my card details safe?

We use government standard 128 bit secure socket layer technology. We at no point ever see your card details!


Can I order from outside the UK

If you are based outside of the UK but in the EU, please visit dankvapes.eu. All products sold on dankvapes.co.uk are legal for sale within the UK. However, we cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.